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“Maid Agency Singapore” is often the first phrase people type when household responsibilities grow heavier than expected. Families, professionals, or even newcomers alike depend on agencies to help them find reliable domestic workers who can support daily routines.
This guide introduces the leading maid agencies in Singapore and explains what sets them apart. In this article, you will find their areas of specialisation, the kind of reviews they have received, and the services they highlight.
We’ve gathered and reviewed 2025’s best services to help you understand your options and feel completely confident in your final decision.
How do I choose a trustworthy maid agency in Singapore?
It’s no secret that helpers are a huge part of life for many families in Singapore. The numbers from the Ministry of Manpower (MOM) have proven that in just one year (since December 2024), the number of migrant domestic workers (MDWs) here jumped to over 301,600.
That kind of steady increase really shows just how essential they’ve become to so many households.
But first, choosing the best maid agency in Singapore begins with knowing what kind of support your household needs.
Some families may be searching for childcare assistance, others for someone to look after elderly relatives, and many for general help around the home. Being clear about your priorities is the first step because agencies often focus on different types of placements.
Once you know your needs, licensing becomes an important checkpoint. Every agency must be accredited by MOM, and confirming this ensures that the business follows established rules. This adds a layer of accountability that can be useful if issues come up later.
After that, attention naturally shifts to reputation. Reading reviews, speaking with friends, or browsing client feedback gives you a more practical sense of how an agency treats both employers and workers.
Another useful signpost is how transparent the agency is during conversations. Fees, procedures, and timelines should be explained without confusion.
If details are vague or you feel pressured, it might signal that the agency is not prioritising your clarity. Choosing an agency is already a weighty decision, so honest communication helps lighten that process.
Finally, consider the support offered after a helper is placed. Agencies that provide follow-up checks or mediation can make transitions smoother if challenges arise.
A trustworthy agency shows consistency at every stage, from the first enquiry to continued support.
For a great example of an agency known for its transparency, check out our honest review of Intergreat Maid Agency.
What kind of after-sales support should I expect from a maid agency in Singapore?
So, you’ve hired a helper… what happens next? This is where good after-hire support comes in. The initial placement is just the start, and it’s important to know what kind of help you can expect from your agency down the road.
What to Look For
- Follow-Ups: Many good agencies will call you within the first few weeks to check in. This gives you a chance to bring up any issues early, and it also gives the helper a way to share their feedback too.
- Mediation: Not every match is perfect right away, and misunderstandings can happen. The best agencies will step in to act as a neutral guide between your family and the helper to help you sort things out before they become big problems.
- Replacement Policies: What happens if the placement just doesn’t work out? Most agencies will offer a one-for-one replacement within a set timeframe. Just be sure to read the terms carefully before you sign anything.
- Long-Term Support: Some agencies go even further, helping with renewals, home leave arrangements, or even offering counseling for helpers who are adjusting to their new environment.
That being said, good support is about consistency. You should expect clear communication, regular check-ins, and a partner who is there to help you beyond the first day. This is how you find an agency that truly has your back.
If you’re still in the early stages of looking, our guide on how to use the NetMaid search can help you find the right helper faster.
What services do Singapore maid agencies typically provide?
Maid agencies do a lot more than just introduce you to a helper. They’re involved in the whole process, starting with finding the right match.
They’ll work with you to find a helper whose skills and experience fit your household, whether you need someone with childcare or eldercare training. They can even help you find a transfer maid with specific skills. This saves you from having to do all the legwork yourself.
Agencies are also a huge help with all the paperwork. Hiring a helper means dealing with work permits, contracts, insurance, and medical checks. This can feel overwhelming, but agencies take on all that administrative work to make sure everything follows the government’s rules and nothing gets forgotten.
Many agencies also offer training. Some run refresher courses or orientation programs so helpers arrive ready to go. This benefits everyone: helpers feel more prepared, and you know they understand your expectations.
And the support doesn’t stop once the helper starts. Many agencies will help with renewals or transfers down the road. If conflicts come up, they can even step in to mediate and help resolve the issue before it gets worse.
So, it’s really about finding an agency whose services line up with what your family needs.
Curious about where to start your search? Lucky Plaza is a popular place, and we have a guide to the agencies there.
1. Magnum Maid Agency
First up is Magnum Maid Agency who has been active in Singapore’s domestic helper sector for over ten years. It recruits helpers from the Philippines, Indonesia, Cambodia, Myanmar, and Malaysia. Families often see it as a reliable choice because of its established track record.
Some employers also mention that Magnum takes the time to explain regulations set by MOM. This guidance is especially useful for first-time households who may be unfamiliar with requirements.
Clients have also pointed out that the agency’s orientation sessions help workers adjust to the cultural differences in Singapore. This extra preparation often smooths the transition and reduces misunderstandings at home.
Specialisation and Expertise
The agency applies strict screening before recommending helpers. Candidates go through training, orientation, and counselling to prepare them for their roles.
This has earned Magnum recognition through the Singapore Enterprise Medal of Honour.
What Clients Say
When you read reviews about Magnum, a few words pop up again and again: dependable and fair. Employers often say the fees are reasonable and that they never felt any pressure to rush their decision.
Reviewers frequently mention names like Linda, describing her as patient and easy to talk to. Customers recall how they really listened, even when a family was in a hurry, to make sure the helper was a good fit.
Families also talk a lot about trust. They say the agency is upfront about costs and delivers helpers who match what they were promised. Many highlight the personal care they received, saying the staff took the time to understand their needs rather than just rushing a placement to close a deal.
Overall, the feedback is pretty consistent. It seems that employers see Magnum as a supportive agency that’s committed to a successful match that lasts.
Why choose their service
If you’re a family that really values a helper with good training and continuous support, you might really like Magnum. Their great reputation and the awards they’ve won give you an extra layer of confidence.
Solutions/Services offered
- Placement of new, ex-Singapore, and transfer maids
- Direct-hire processing
- Work permit applications, renewals, and cancellations
- Insurance coverage (medical, accident, bond)
- Pre-employment medical checks and air ticketing
- Orientation and training for helpers
- Salary range: SGD $460–$700/month
- Agency fee: about SGD $580 for new placements
Contact Information
- Bukit Timah Office: 170 Upper Bukit Timah Road, #03-14, Bukit Timah Shopping Centre
- Tel: +65 6463 6388
- Katong Office: 865 Mountbatten Road, #01-21, Katong Shopping Centre
- Tel: +65 6970 8078
- Email: salesbt@magnummaid.com.sg
- MOM Licence No.: 17C8840
2. EELIT Agency
EELIT Agency started in 2012 and has grown into a respected name among Singapore maid agencies. It specialises in placing helpers from Myanmar, Indonesia, and the Philippines. Its reputation is linked closely to transparency and service quality.
Employers sometimes mention that EELIT has helped them prepare for interviews by suggesting specific questions to ask candidates.
Reviews also consist of some families noting that EELIT checked in after placement to make sure that both the employer and helper were adapting well.
Specialisation and Expertise
EELIT provides training, recruitment, insurance, and permit processing. Consultants guide families through interviews, contract signing, and follow-up, which makes the experience less overwhelming.
What Clients Say
When you read reviews about EELIT, the first thing people mention is the staff. Folks like Juliet is often praised for being so patient and helpful.
First-time employers say the agency held their hand every step of the way. They loved that the training and handover process was so smooth, making the whole experience much easier than they expected.
Another thing that comes up a lot is how upfront they are about costs. Families felt confident because they got a clear price breakdown, with no surprises at the end.
What it all really comes back to is the personal touch. It seems that employers felt heard, supported, and ultimately found a helper who was the perfect fit for their family’s needs.
Why choose their service
EELIT’s recognition through the Spirit of Enterprise Award and the 2024 Excellence Service Award signals professionalism. Families who want proven service and transparent communication often see it as a safe choice.
Solutions/Services offered
- Placement of new and transfer helpers
- Direct-hire processing
- Work permit application, renewal, and cancellation
- Medical checks and insurance
- Training for caregivers
- Interim helper services
- Settlement counseling and follow-up
- Home leave and passport renewal
- Pricing not listed, though reviews describe fees as fair and transparent
Contact Information
- 47 Kallang Pudding Rd #06-13, Crescent@Kallang, Singapore 349318
- Tel: +65 6320 3826
- Email: enquiry@eelit.sg
- MOM Licence No.: 18C9439
3. Green Employment
Even though Green Employment is one of the newer agencies (started in 2021), they have quickly made a name for themselves by focusing on doing things the right way. They bring in helpers from Indonesia, Myanmar, and the Philippines, and it’s clear they’re guided by a real sense of care.
What really comes up in reviews is how available the staff is. Several employers mentioned that the team was reachable even after office hours. This was a huge help when an urgent issue popped up, like a question about paperwork or a problem at home.
People also loved that the agency took the time to really understand their family’s routines before recommending helpers. This personal touch helped them find a much better match, which is what it’s all about.
Specialisation and Expertise
The team at Green Employment thinks of themselves as a one-stop shop for families. They can help with everything from finding the right helper and handling all the paperwork to dealing with the embassy and even offering counseling.
Their goal is to find helpers who can manage childcare, eldercare, and household duties with a real sense of care.
What Clients Say
When you read reviews about this agency, one name that comes to light is consultant Lynn Liew. People describe her as super responsive and someone who really pays attention to what you need. One family even said she kept them in the loop every step of the way.
First-time employers loved that Lynn made everything easy to understand, which helped them feel totally at ease. Some even mentioned that she followed up after the helper started, which shows she really cares about a good outcome, not just making a sale.
Overall, the agency has great ratings on Google, with most reviews praising their reliability and patience. It’s clear that employers feel supported the whole way through.
Why choose their service
Green Employment appeals to households that want more than just a match. Its emphasis on follow-up and counseling reassures employers who prefer steady support.
Solutions/Services offered
- Placement of new and transfer helpers
- Work permit and quota processing
- Medical checks and embassy liaison
- Insurance and bond coverage
- Temporary or interim helpers
- Orientation and settling-in programs
- Post-placement counseling for families and helpers
- Pricing is not listed; market salaries generally SGD $550–$700/month
Contact Information
- Blk 116 Lorong 2 Toa Payoh #01-152, Singapore 310116
- Blk 152 Serangoon North Ave 1 #01-344, Singapore 550152
- Tel: +65 8030 6663
- Email: info@greenemployment.sg
- MOM Licence No.: 21C0720
4. A1 Employment Agency
A1 Employment Agency has been around since 2007, and in that time, they have helped over thousands of families find a helper. They’re basically as quick as ever for the whole process, and they are officially accredited by the Philippine Overseas Employment Administration.
What really stands out about them is their clear contracts. Employers often say they appreciate how straightforward the terms are with no hidden surprises. This transparency helps give you confidence that everything is clear right from the start.
Another thing that comes up a lot in reviews is how fast they are to respond. Families mention that if you call or email with a problem, you’ll get a quick reply.
Specialisation and Expertise
This agency works with helpers from Indonesia, the Philippines, Myanmar, and India. They are really focused on finding the right match, and they’re proud of it. In fact, A1 is also said to have one of the lowest transfer rates in the business.
What Clients Say
For families who stick with them for a long time, the words that come up are professional and sincere. One employer mentioned that both of the helpers they hired through A1 were so reliable that they stayed for a long time, and they think it’s because the agency is so good at screening.
Clients also really stressed how easy the staff was to talk to. If a problem came up, the consultants were quick to step in and help. People say this is what makes them so trustworthy, since their support goes way beyond just the initial hire.
The overall feel you get from the reviews is just a sense of confidence. Employers describe A1 as being consistent, fair, and easy to work with.
Why choose their service
Families who want a proven process with low turnover often gravitate toward A1. Its longevity and accreditations prove time and time again its reliability.
Solutions/Services offered
- Placement of new and transfer helpers
- Direct-hire processing for employer-brought helpers
- Work permit applications and renewals
- Insurance and bond services
- Passport renewal and home leave assistance
- Training and counseling for helpers
- Agency fee: flat SGD $588 for new maids
- Salary range: SGD $550–$700/month
Contact Information
- 545 Orchard Road #05-12, Far East Shopping Centre, Singapore 238882
- Enquiries through website form
- MOM Licence No.: 04C4715
5. United Channel Employment Agency
United Channel has been operating since 2007 and holds two MOM licences. It is known for matching families with helpers from Indonesia and Myanmar at competitive rates.
Some clients shared that United Channel also provided advice on cultural adjustment. A few reviews emphasised that the agency gave honest timelines about processing and did not overpromise on speed.
Specialisation and Expertise
The agency handles a full range of services, from personal interviews to work permit renewals. Orientation and counselling for both employers and helpers are built into the process.
What Clients Say
When you read reviews for this agency, a few names seem to pop up again and again. Folks like Sharon are described as being so patient and great at explaining everything. She even gets praised for solving visa issues in a flash, even when things get urgent.
Another thing that comes up a lot is how responsive the team is. Families say that staff answer calls quickly and give you peace of mind during all the paperwork and placement. Many people feel that this personal attention made the whole complicated process so much less stressful.
The agency’s reputation is built on its people. Employers repeatedly mention how much they appreciated the team’s genuine advice and problem-solving skills.
Why choose their service
United Channel has even won awards, including the Asia Pacific Brands Award. It’s easy to see why so many families love them. They’re known for giving you great service that won’t break the bank.
Solutions/Services offered
- Recruitment of new and transfer helpers
- Personal interviews and selection
- Work permit processing and renewals
- Medical examinations and insurance
- Orientation and counselling for helpers and employers
- Airport pickup and home leave services
- Pricing not published, but widely described as affordable
Contact Information
- 865 Mountbatten Rd #01-23/24/25, Katong Shopping Centre, Singapore 437844
- Tel: +65 6344 8807
- Mobile: +65 9737 1024
- Email: enquiry@unitedchannel.com.sg
- MOM Licence Nos.: 07C4306, 11C4954
6. Maid Avenue
Maid Avenue promotes itself as one of Singapore’s most affordable agencies. It sources helpers from Indonesia, the Philippines, Myanmar, and India.
Several employers pointed out that the agency’s website has their fees and processes spelt out step by step. This online transparency was cited as one reason they felt comfortable engaging the service.
Specialisation and Expertise
The agency stresses cost transparency. Fees are published and structured in clear packages, making budgeting more predictable for families.
What Clients Say
People can’t say enough about how upfront Maid Avenue is about costs. Employers say that because everything was explained so clearly, the whole process felt straightforward and way less stressful.
Parents also mentioned how friendly and efficient the staff were. They say the team got back to their questions quickly, and the whole process went so smoothly.
While a few people on forums have mentioned hidden fees, most of the official reviews tell a different story, focusing on the agency’s clarity and affordability. The general feeling is that with Maid Avenue, you really get your money’s worth.
Why choose their service
For households on a budget, Maid Avenue’s pricing stands out. The agency appeals to families who prefer upfront cost structures with fewer surprises.
Solutions/Services offered
- Placement of new and transfer helpers
- Direct-hire assistance
- Insurance and bond services
- Medical checks
- Orientation and training sessions
Packages
- New/returning maids: SGD $580 agency fee
- Transfer maids: SGD $880 agency fee
- Salary range: from SGD $550/month
Contact Information
- 5001 Beach Road #08-30, Golden Mile Complex, Singapore 199588
- Tel: +65 6970 7155
- Email: help@maidavenue.com.sg
- MOM Licence No.: 17C8776
7. Raymond Maids
When it comes to experience, you can’t miss Raymond Maids. They’ve been around for over 30 years and have several branches, so it’s easy to find an office near you.
What really sets them apart is their training. Reviews often mention that helpers from Raymond are already well-prepared with practical skills, like knowing how to handle infants safely or cook for local households. Employers say this means you won’t have to do a ton of training yourself.
Specialisation and Expertise
The agency recruits helpers from Myanmar, Indonesia, and the Philippines. It runs its own training centres, including programs for infant care and cultural adjustment.
What Clients Say
When you read reviews for this agency, you’ll see helpers like Jackelyn, Sandra, Melinda, and Xuanyi doing an amazing job of cleaning. One review even described a helper as being well-mannered and a great cook!
Another thing that comes up a lot is how the staff made everything easy to understand and were always easy to get a hold of. Families often say they felt supported, not just when they were choosing a helper, but also after the helper started work.
People also talk a lot about the great follow-up they received. Employers mention that the agency checked in to make sure everything was going smoothly. That kind of support gives you a huge sense of peace of mind.
Why choose their service
One thing that gives you peace of mind with Raymond Maids is their one-for-one replacement policy. Their long history in the business and dedicated training centres just make them even more trustworthy.
Solutions/Services offered
- Placement of new and transfer helpers
- In-house training and orientation
- Work permit applications and renewals
- Insurance and bond services
- Embassy liaison and settlement support
- Employer orientation programs
- Air ticket and home leave arrangements
- Salary range: from SGD $450/month
- Agency fees: not published
Contact Information
- 865 Mountbatten Rd #06-20, Katong Shopping Centre, Singapore 437844
- Tel: +65 6345 6788
- Branches: Bukit Timah Plaza, Zhongshan Mall, Sembawang Shopping Centre
- MOM Licence No.: 90C4749
Conclusion
So did you get all that? Finding the right maid agency in Singapore comes down to knowing what truly matters.
It can be tricky to find the right person to help with your home. Make sure to check for licensing because this proves that an agency is legit. Also, if they got great aftercare, best believe that you are never left on your own.
The agencies we have picked out nail these things in their own ways, whether it’s by having crystal-clear costs, specialised training, or just being there for you when you need them.
When you’re looking for a maid service, you want one that focuses on being professional and keeping the lines of communication open.
Each of these agencies is a good option for connecting with someone who’s a great match for your household. You’ll feel more confident about the whole process and have a smoother time at home when you know you can count on them.