Finding the right helper for your family is a huge decision, and it can feel pretty overwhelming. That is why so many of us lean on agencies to help guide us to the right match.
One name you’ve probably heard of is Inter Great Maid Agency. They have been a well-known part of the helper scene since they started back in 2013. Currently, they have offices in Katong, Ang Mo Kio, and Bugis.
In this review, we will give you an honest look at what this agency is great at and where they could improve, based on what clients are saying.

What Clients Appreciate about Inter Great Maid Agency
Patient and Supportive Guidance
Finding a consultant you can trust makes all the difference, and that’s where Soon En comes in. You’ll see his name pop up a lot in reviews, and for good reason.
Review after review mentions how professional and approachable he is. Clients say he takes his time, explains every step of the hiring process clearly, and never makes them feel rushed.
As one client put it, he really goes the extra mile to guide you through everything, making sure all your questions are answered.
That kind of attention is a huge relief for first-time employers. It helps clear up all the confusion around contracts and expectations so you can feel truly confident in your decision.
Clear and Honest Communication
Nobody likes surprises when it comes to fees. That’s why clients consistently praise the agency’s upfront communication style.
Reviews say they were transparent about all the costs and conditions from the very beginning, with no hidden fees later on. As one client shared, the pricing was totally transparent, and they never felt pressured into making a decision.
That kind of honesty is huge in an industry where it’s easy to get confused about costs. By being so open and direct, Inter Great shows how it is an agency you can truly trust.
Caregiver-Focused Placements
Now, it is clear that Inter Great understands many families need more than just general housework.
They really focus on finding helpers who have specialised training in things like childcare, eldercare, infant care, and patient care. This is a big deal if you’re looking for someone with specific caregiving skills, as they go beyond the basics to find the right match for your home.
The agency is also surprisingly open about its performance. They actually publish their numbers, and they’re better than the national average. For example, their retention rate is 65.51%, which is better than the maid agency industry’s average of 62.74%.

What Can They Improve On?
Time-Intensive Consultations
Some of the things that the clients love about this agency can also be a bit of a downside for others. While many reviews mention how the staff give detailed explanations, a few people have pointed out that the consultations can feel long.
One person said their session was helpful, but it really dragged on for quite a long time when it could have been much more focused.
For a first-timer, this level of detail is probably perfect and can give you a lot of peace of mind. But if you’re a busy or maybe just an experienced employer, you might find the process a little repetitive.
It seems like the agency could find a way to make their consultations thorough without taking up so much time.
Do you want fast? Efficient? Netmaid search might be the right agency for you.
Limited Public Feedback on After-Sales Support
Hiring a helper is just the first step, but what happens after that?
While the initial consultations get rave reviews, there is not a lot of information online about what happens next. We did not see many comments about how the agency handles follow-ups, disputes, or transitions after the helper starts work.
For families, this can give off a vibe of unfinished service delivery. Of course, you want to know you’ll have support down the road if anything comes up.
This is a great opportunity for Inter Great to share some client stories or testimonials that show off their long-term support and help people feel more secure.
Greater Transparency for Transfer Maid Fees
Some clients have noted that while the agency is very clear about fees for first-time helpers, it’s not always as easy to find information on costs for transfer helpers.
One person mentioned they were unsure of the final cost for a transfer maid (satellite post) because the details were not on the website. This lack of transparency can make it tough for employers who want to budget accurately before they even start the process.
If Inter Great made these fees more accessible, it would only strengthen their already great reputation for being upfront and honest.
Still want to see what other options are out there? Be sure to check out our complete guide to maid agencies in Singapore.
Conclusion
Now, it really is clear why Inter Great Maid Agency has such a solid reputation. They are honest and truly focused on finding the right helper for your home.
Clients often hype consultants like Soon En, who take the time to walk you through every stage of the hiring process. That, plus their transparent pricing and better-than-average retention rates, just adds to their credibility.
However, there are a few areas they could improve on. While being so detailed is a huge plus for some, the consultations can be a bit long. They could also be clearer about fees for transfer maids on their website and provide more visibility on their aftercare support.
So, who is this agency for? If you want an agency that offers a ton of hands-on guidance and access to helpers with specific caregiving skills, Inter Great is a great option.
But if your top priorities are speed and knowing you have guaranteed post-hiring support, you might want to consider some other agencies.
In retrospect, finding the right agency is about finding the right match for what your family needs. Inter Great stands out in a lot of important ways, but it’s worth weighing those points against the areas where they could be a little smoother.